Frequently Asked Questions

All sealed units manufactured and installed by Bethel Windows and Doors as of Jan 1st, 2021, to present are warrantied for 20 years from the date of purchase. Year One: Seal failures and breakage ( due to manufacturer defect only ) are fully covered. This coverage includes the value of the sealed unit, any shipping costs, and the sealed unit's installation. Year 2 to 5: The value of the sealed unit will be covered. The customer is responsible for any shipping costs or travel and installing the sealed unit. Year 6 - 20: Half ( 50%) of the value of the sealed unit will be covered. The customer is responsible for any shipping costs, travel, and installation. This warranty does not cover cracked or broken glass due to heat buildup, spontaneous breakage, accidents, or abuse. It will also be null and void if the sealed unit has been altered in any way from its original state, such as solar control films, stickers, paint, or blinds installed closer than 2” from the glass.

Our PVC products are guaranteed against material and workmanship defects under normal use for 20 years from the purchase date. This warranty covers issues like cracking, peeling, warping, and twisting. Additionally, our PVC profiles are protected against excessive fading in Canada. If the installed profile's colour difference (Delta 'E') falls 50% below the original value, it is covered under this 20-year warranty.

Window and Door profiles stained by Bethel Windows and Doors are warranted from excess fading from normal use for five years. Bethel Windows and Doors does not warranty stained window or door profiles that have been altered, damaged, abused or exposed to corrosive products or harmful solvents. If the top finishing coat fails, the customer must immediately notify Bethel Windows and Doors. Bethel Windows and Doors reserves the right to determine an appropriate repair or colour replacement if the product breaks past the top coat and into the stain. For more information on cleaning and maintaining your stained window and door profiles, please refer to our maintenance guide.

Doorlites are warranted against manufacturing defects in material and workmanship for ten years from purchase. This warranty will be voided if damage is caused by accident or negligence or if installed in abnormal or extreme locations or situations. Year One: Seal failures and breakage ( due to manufacturer defect only ) are fully covered. This coverage includes the doorlite's value, labour, shipping costs, and installation. Year 2 to 5: The value of the doorlite will be covered. The customer is responsible for shipping costs, travel, and the labour associated with installing the doorlite. Year 6 - 10: Half ( 50%) of the doorlite's value will be covered. The customer is responsible for any shipping costs, travel, and Labour associated with installing the sealed unit. *If the Doorlite needs to be replaced and the decorative pattern is no longer available, Bethel Windows and Doors will make a reasonable effort to find a suitable replacement of equal or lesser value. No substitutions will be permitted if the same decorative style as the one deemed defective is currently available from the manufacturer.

Bethel Windows and Doors' Exterior Fiberglass Slab Systems are warranted against manufacturing defects in material and workmanship for five years from the date of purchase. This includes excessive warping or skin delamination of the fibreglass door slabs and stainable vinyl-wrapped door components. However, this warranty will be void if damage is caused by accident, negligence, improper installation, or installation in abnormal or extreme locations or situations. The fibreglass slab warranty is voided if the door panel, trim, and jamb are not painted or stained completely on all six sides within 30 days of installation.