Product Warranty for the convenience of Our Customers
Bethel Windows and Doors products are warranted against defective materials and workmanship for a period of FIVE (5) years. This warranty does not cover any product that has been abused, damaged, misused, worn out, altered or improperly installed. This warranty is transferrable with the original purchaser’s receipt.
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Insulating Glass – 20 Years
All sealed units manufactured and installed as of Jan 1st 2021 to present by Bethel Windows and Doors are warrantied for a length of 20 years from the date of purchase.
Year One: Seal failures and breakage ( due to manufacturers defect only ) are fully covered. This coverage includes the value of the sealed unit , any shipping costs and the installation of the sealed unit.
Year 2 to 5: The value of the sealed unit will be covered. The customer is responsible for any shipping costs or travel as well as the installation of the sealed unit.
Year 6 - 20: Half ( 50%) of the value of the sealed unit will be covered. The customer is responsible for any shipping costs or travel as well as the installation of the sealed unit.
This warranty does not cover cracked or broken glass due to heat build up, spontaneous breakage, accidents or abuse. This warranty will be null and void if the sealed unit has been altered in any way from its original state, such as solar control films, stickers, paint or blinds installed closer than 2” from the glass.
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PVC – 20 Years
PVC is warranted against defects in material and workmanship in normal service for a period of 20-years from the date of purchase. This warranty would include cracking, peeling, warping and/or twisting of the material. ( Excessive fading is defined and PVC Profiles are warranted against excessive fading in normal service in Canada for a period of 20-years as: If the color difference ( Delta ‘E’) of the installed profile falls 50% below the original value)
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Stained Products – 5 Years
Window and Door profiles stained by Bethel Windows and Doors are warrantied from excess fading from normal use for a period of 5-years. Bethel Windows and Doors does not warranty stained window or door profiles that have been altered in any way, damaged, abused or exposed to corrosive products or harmful solvents. In the event that the top finishing coat fails, the customer must notify Bethel Windows and Doors immediately. If the product breaks down past the top coat and into the stain Bethel Windows and Doors reserves the right to determine an appropriate repair or color replacement. For more information on how to clean and maintain your stained window and door profiles please refer to our maintenance guide.
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Doorlites – 10 Years
Doorlites are warranted from the date of purchase against manufacturing defects in material and workmanship for 10 years. This warranty will be voided if damage is caused by accident, negligence or if installed in abnormal or extreme locations or situations.
Year One: Seal failures and breakage ( due to manufacturers defect only ) are fully covered. This coverage includes the value of the doorlite, labour, any shipping costs and the installation of the doorlite.
Year 2 to 5: The value of the doorlite will be covered. The customer is responsible for any shipping costs or travel as well as the labour associated with the installation of the doorlite.
Year 6 - 10: Half ( 50%) of the value of the doorlite will be covered. The customer is responsible for any shipping costs or travel as well as any Labour associated with the installation of the sealed unit.
*In the event that a doorlite needs to be replaced, and the decorative pattern is no longer available, Bethel Windows and Doors will make a reasonable effort to find a suitable replacement of equal or lesser value. No substitutions will be permitted if the same decorative style as the one deemed defective is currently available from the manufacturer.
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Exterior Fiberglass Slab Systems – 5 Years
Bethel Windows and Doors Exterior Steel slab systems are warranted from the date of purchase against manufacturing defects in material and workmanship for 5-years. This includes excessive warping or skin delamination of the fiberglass door slabs and Stainable Vinyl wrapped door components. This warranty will be void if damage is caused by accident, negligence, improper installation or if installed in abnormal or extreme locations or situations. Fiberglass slab warranty is voided if the door panel, trim and jamb are not painted or stained completely on all 6 sides within 30 days of installation.
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Window and Door Operating Hardware – 10 Years
All of our window hardware is warranted to remain in good operational condition and comes with a 10 year warranty through Amesbury-Truth Hardware. This warranty does not cover discolouration on finishes, or any product which has been improperly installed, abused, misused, worn out or altered, nordoes it cover corrosion related damage. For more information relating to Amesbury-Truth Hardware please visit https://www.amesburytruth.com/.
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Painted Products – 10 Years
Window and Door profiles painted by Bethel Windows and Doors are warrantied from excess fading for a period of 10-years. Bethel Windows and Doors does not warranty painted window or door profiles that have been altered in any way, damaged, abused or exposed to corrosive products or harmful solvents. For more information on how to clean and maintain your painted window and door profiles please see our maintenance guide.
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Metal Clad PVC – 20 Years
For a period of 20 years, starting from the date of purchase, we warranty our aluminum/metal cladding to be free of defects in materials and workmanship.
Exposure to sunlight, air pollutants and everyday weather may cause metal-clad surfaces to gradually fade and even accumulate surface dirt or stains. These are normal conditions and are not covered under the Bethel Windows and Doors Warranty. For more information on how to clean and maintain your Metal Clad products please see our maintenance guide.
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Exterior Steel Slab Systems – 10 Years
Bethel Windows and Doors Exterior Steel slab systems are warranted from the date of purchase against manufacturing defects in material and workmanship for 10-years. This includes excessive warping or skin delamination of the steel door slabs and Vinyl wrapped door components. This warranty will be void if damage is caused by accident, negligence, improper installation or if installed in abnormal or extreme locations or situations.
General Terms and Conditions
In no case shall the liability of Bethel Windows and Doors exceed the cost of the materials and labour for replacing products deemed defective by Bethel Windows and Doors. Under no circumstances shall Bethel Windows and Doors be held liable or accountable for any direct, indirect or incidental damage.
Repair will be completed during normal business hours. If the repairs must be performed at a location more than 50 kilometers away from the closest authorized distributor, travel costs may be billed to the owner, in which case prior agreement must be reached between the owner and Bethel Windows and Doors as to the additional expenses that may be incurred. It is understood that access to the product to be repaired is incumbent on the owner and that Bethel Windows and Doors shall not be required to honor any warranty whatsoever unless the location where the repairs are to be made is accessible by road. The installation must not require scaffolding. Nevertheless, if scaffolding is required, it is incumbent on the customer to acquire it, erect it, and take it down at his or her expense.
The Warranties Do Not Cover:
- Charges incurred for service calls by Bethel Windows and Doors representatives who fail to detect problems attributable to manufacturing defects or substandard materials;
- Alterations or repairs after someone other than a Bethel Windows and Doors technician has made alterations or attempts at repair;
- Product malfunction or damage due to negligence, accident, improper handling, or poor installation (non-square, twisted, inward or outward curving frames, etc.);
- Water infiltration caused by something other than a product defect;
- Product malfunction or damage due to improper heating or ventilation, or condensation resulting from excess humidity in the house;
- PVC extrusions painted by the consumers and not by Bethel Windows and Doors;
- The finish of indoor and outdoor locks, except when specifically mentioned;
For these warranties to remain valid, periodic product maintenance must be performed including painting and/or staining wood surfaces, inspecting sealants, and applying new sealant as required, lubricating hardware (moving parts), and cleaning the weatherstripping.
Reviews & Testimonials
Very Pleased
Very happy with my new windows and doors! I would like to thank the Sales staff for taking the time to educate me on all of the different options so I could make an informed decision for my renovation. Very pleased!
- Matt K.
