Product Warranty for the convenience of Our Customers

The glass has a manufacturer's warranty of 10-years against seal failure.

Year One: Seal failures and breakage (due to manufacturer's defect only) are fully covered. This coverage includes the value of the sealed unit, any shipping costs and the installation of the sealed unit.

Year 2-5: The value of the failed sealed unit will be covered. The customer is responsible for any shipping costs and for the installation of the sealed unit.

Years 6-10: Half (50%) of the value of the sealed unit will be covered. The customer is responsible for any shipping costs, as well as the installation of the sealed unit.

PVC is warranted against defects in material and workmanship in normal service for a period of 20-years from the date of installation. This warranty would include cracking, peeling, warping, and/or twisting of the material. (Excessive fading defined - PVC profiles are warranted against excessive fading in normal service in Canada for a period of 20 years as: If the total colour difference (Delta 'E') of the installed profile falls 50% below the original value). 

PVC profiles that are painted by Bethel Windows & Doors are warrantied from excess fading for 5-years.

All Hardware products are warranted against defects in the material and workmanship of 10-years.

Bethel warranties the door slab for a period of 10-years, including delamination and excessive warping. Bethel painted and stained systems have a 5-year warranty on finish.

These warranties do not cover damage or defects caused by or arising from improper handling or installation. Bethel Windows & Doors shall not, under any circumstances, be liable for any incidental, consequential or other damages.